Frequently Asked Questions

Here are some answers to frequently asked questions about the Long-Term Services and Supports Community Partners (LTSS CP) program.

You must agree in writing to participate in the LTSS CP program before we can enroll you. You can contact us to start the process.

Participation in a LTSS CP will not affect your access to other services you receive. These services are in addition to your services.

NRLP takes your privacy seriously and is required by law to protect your health information. NRLP is also required by law to give you a notice of its privacy practices that lets you know when it may use and share your health information; and what your rights are regarding your health information.

Long-Term Services and Supports (LTSS) – a wide variety of services and supports that help certain members meet their daily needs for assistance and improve the quality of their lives. Examples include assistance with bathing, dressing and other basic activities of daily life and self-care, as well as support for everyday tasks such as laundry, shopping, and transportation. LTSS are provided over an extended period, mostly in homes and communities.

If you enroll in the program, you will be provided a LTSS Coordinator. Your LTSS Coordinator will work with you and your primay care doctor to help you obtain the services and supports you need to live a healthy and independent life in the community. The LTSS Coordinator helps you create a LTSS care plan by providing you a choice of resources and letting you know what you may be eligible for.  The LTSS Coordinator, if directed by you, will advocate for you, support you during transitions of care, provide health and wellness coaching, and connect you to social services.

The key to this program is the individualized Care Plan, which you and your LTSS Coordinator will create together, working with others on your health care team. The Care Plan is based on a Comprehensive Assessment that your health care provider does. Once this is completed, you and your LTSS Coordinator will meet to discuss the kinds of services you may be eligible for, as well as your needs and preferences for long-term support services (LTSS). NRLP’s LTSS Coordinators are specially trained people who are experts in connecting people with critical community resources, services, and supports. The Care Plan will be reviewed and updated on a regular basis.

Disabilities may include:

  • A cognitive disability like Alzheimer's disease, Parkinson disease, traumatic injury, and stroke.
  • A disability in intellectual function that affect many everyday social and practical skills.
  • A mobility disability that limits the ability to walk, go up and down steps, or operate controls.
  • A sensory disability that affects hearing, speech or vision.

No, you must be enrolled in an ACO or MCO. 

You must be enrolled in one of the following plans:

Accountable Care Partnership Plan

  • BMC HealthNet Plan Community Alliance - Boston Accountable Care Organization with BMC HealthNet Plan
  • Tufts Health Together with Atrius Health - Atrius Health with Tufts Health Plan (THP)
  • Tufts Health Together with BIDCO - Beth Israel Deaconess Care Organization (BIDCO) with Tufts Health Plan (THP)
  • Tufts Health Together with Boston Children's ACO - Boston Children's ACO with Tufts Health Plan (THP)
  • Wellforce Care Plan - Wellforce with Fallon Health


  • Boston Medical Center (BMC) HealthNet Plan
  • Tufts Health Together

MCO-Administered ACO

  • Lahey Clinical Performance Network

Primary Care ACO Plan

  • Community Care Cooperative (C3)
  • Partners HealthCare Choice
  • Steward Health Choice

If you are enrolled in the program, you have the right to ask for a different LTSS Coordinator.

NRLP serves the following cities and towns:

Amesbury Andover Ayer Bedford
Beverly Billerica Boxford Burlington
Carlisle Chelmsford Danvers Dracut
Dunstable Essex Everett Georgetown
Gloucester Groveland Hamilton Haverhill
Ipswich Lawrence Lexington Littleton
Lowell Lynn Lynnfield Malden
Manchester Marblehead Medford Melrose
Merrimac Methuen Middleton Nahant
Newbury Newburyport North Andover North Reading
Peabody Reading Revere Rockport
Rowley Salem Salisbury Saugus
Stoneham Swampscott Tewksbury Topsfield
Tyngsboro Wakefield Wenham West Newbury
Westford Wilmington Winchester Winthrop